When it comes to communication, especially involving engineers, tech has a toxic tone problem. I know because I’ve not only been surrounded by it for the past decade, but during less enlightened moments, I’ve contributed to it. But there's hope!
Compassion has the power to heal the tech industry. Software may be built on machines, but it's built by, with, and for human beings. It's time to start focusing on the human factors of software development, including the importance of cultivating compassion.